Customer Support
Help with your order.
Whichever platform you ordered from, the fastest solution is in that platform's app. You can also send us your product feedback.
Frequently Asked Questions
Quick answers.
My order was late, incomplete or wrong. What should I do?
For the fastest solution, first report the problem in the support section of the app of the platform you ordered from — payment, delivery and refunds are handled by the platform. You can also send us your product feedback with the form below.
How do I get a refund?
Since the ordering platform takes the payment, refunds are also issued by the platform. You can request one in the app of the platform you ordered from.
Can I order directly from you?
No. Orders are only placed through the ordering platforms our locations are listed on. You can find your nearest location and its platforms on the Locations page.
Do you deliver to my address?
The delivery area and order availability are determined by the ordering platform you choose. When you enter your address on the platform, you can see whether delivery is available.
What are the opening hours?
You can find the opening hours of each location on the Locations page, in the details of the location.
Can I get information about ingredients?
You can send questions about ingredients using the form below or by e-mail; we answer together with the relevant brand and location.
Write to us
Send us your feedback.
Write to us about product quality, suggestions or anything else. Our team reviews it together with the relevant brand and location.
Thank you — your message has reached us.
Our team will review your request and reply to the e-mail address you provided.